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LinkTaskby LinkSat S.A.R.L.
LinkTask › FAQ

Common questions

Short answers to what service companies ask most. Anything else — just contact us.

Who is LinkTask for?

Facility-maintenance and field-service companies that receive work orders from customers (retail chains, property managers, logistics, hospitality, clinics) and dispatch technicians or subcontractors to job sites — then quote, invoice and pay the crew. It fits a back office in one country serving customers in another: times can be shown in Beirut and a US zone side by side.

Where does it run?

On a private instance for your company — hosted by LinkSat or on your own server. Each company gets its own database, so your data is never mixed with anyone else’s. You reach it in any browser, in the Windows desktop app, or on your phone.

Can we put our own name and logo on it?

Yes. Branding is a settings page: app name, company legal name, address, phone, billing and support emails, website, currency symbol, accent colour and logo. It applies everywhere at once — pages, PDFs, emails, error pages and the built-in user guide.

Is there a mobile app?

LinkTask is built mobile-first: open it on a phone or tablet and the same system adapts — collapsible menu, scrolling tables, camera uploads, push notifications. A Windows desktop app opens it in its own window. Native store apps are not required.

Can we import our existing data?

Yes. Customers, addresses, technicians, users and work orders import from Excel templates you download from the app, and every list exports back to Excel with your current filters. We help with the first migration.

How do technicians get paid?

Anyone can raise a payment request on a job (amount, method, send-to detail). Administrators mark it paid with a reference number. The job warns if payments exceed its cost, W-9 status is visible, and a payments report filters by technician, customer, method and date.

What about updates and support?

LinkSat publishes updates and installs them on your instance; nothing to do on your side. Support is by WhatsApp and email, with priority support and onboarding on the Team plan and above.

How is our data protected?

HTTPS everywhere, hashed passwords, idle sign-out, lockout protection, role-based access, a full audit log, and a daily backup with an off-site copy. You can also create and download a backup yourself at any time.

Is there a demo?

Yes — a demo instance with sample customers, technicians and work orders. Ask us and we will send you a login or walk you through it on a call.

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Still have a question?

Ask us directly — demo access, licensing, migration or a feature you need. We are happy to help.